OUR WARRANTY
OUR DEC-TEC WARRANTY
Our warranties are close to our hearts because we know that a product’s warranty is a nod to its integrity. We designed our warranties to keep our customer’s mind at ease, but also to show that we stand by our product.
NATURAL LINE WARRANTY ISSUES
At Skyline Building Systems, product quality and customer service are a top priority for us. We have become aware of an issue impacting our Dec-Tec Natural Line offering where a small percentage of the offering experiences an issue with discoloration. If you believe that your installed Natural Line product has experienced this quality issue, we want to hear from you so that we can address your concerns. Please send us an email to warranty@dec-tec.com with the following information:
1. Installation Address:
2. Installation Date:
3. Contact Information:
Home Owner: Name
Address:
Phone Number:
Email Address:
Installing Contractor: Name
Address:
Phone Number:
Email Address:
Distributor / Supplier: Name
Address:
Phone Number:
Email Address:
4. Pictures:
Should include pictures that show what the issue is.
Should include a picture that shows the entire deck surface.
Pictures from different vantage points.
5. Sketch (Deck Plan):
Does not need to be to scale.
Need to include measurements (ft/in) with total square footage identified.
Need to include location of railing or any special features if applicable
6. Invoices:
Property Owner Invoice
Installers Purchase Invoice
7. Warranty Registration Confirmation:
Was a warranty registered (Y/N)
