OUR WARRANTY
OUR DEC-TEC WARRANTY
Our warranties are close to our hearts because we know that a product’s warranty is a nod to its integrity. We designed our warranties to keep our customer’s mind at ease, but also to show that we stand by our product.
Natural Line WARRANTY Issues?
At Skyline Building Systems, product quality and customer service are a top priority for us. We have become aware of an issue impacting our Dec-Tec Natural Line offering where a small percentage of the offering experiences an issue with discoloration. If you believe that your installed Natural Line product has experienced this quality issue, we want to hear from you so that we can address your concerns.
Please send us an email to warranty@dec-tec.com with the following information:
1. Installation Address:
2. Installation Date:
3. Home Owner Information:
- Name:
- Address:
- Phone Number:
- Email:
4. Installing Contractor Information:
- Name:
- Address:
- Phone Number:
- Email:
5. Distributor / Supplier:
- Name:
- Address:
- Phone Number:
- Email:
6. Pictures
Please upload pictures that include the following:
- shows what the issue is
- shows the entire deck surface
- shows different vantage points of the deck
7. Sketch (Deck Plan)
Please upload the sketch plan of your desk. This does not need to be to scale. Make sure the sketch includes the following:
- measurements (ft/in) with total square footage identified
- location of railing or any special features (if applicable)
8. Invoices
Please upload the following invoices:
- Property Owner Invoice
- Installers Purchase Invoice
9. Warranty Registration Confirmation:
- Was a warranty registered? (Y/N)
